Charges may fail for a variety of reasons. Occasionally, these failed charges are visible on bank statements or as pending charges on your credit card history.
If you attempt to pay for an order and the transaction fails, the charge did not go through.
Depending on how a financial institution processed the charge, the charge may be visible on your bank account (if you used a debit card to pay for your order) or your credit card statement.
These charges are pending, do not represent an actual charge, and will be removed from your statements within 5-7 business days. If the charge persists after 7 business days, please contact your financial institution.
Charges may fail due to user error or because financial institutions decline to process the charge. Please pay attention to any error messages when trying to place orders, as the error message will tell you why a transaction failed.