Network Printer
- Check the BC2 > POS status and log > Status > POS Printer Info.
- Log in to Server using anydesk, Try to use cmd to ping the specific printer that you are trying to diagnose. ( Ensure the printer is on the same SUBNET with server)
- If ping does not respond, please ensure that the printer network cable is connected to the Snappy router. Please proceed to step 6 if there is a response from the ping request.
- If the printer is connected properly, please check if there is an error light flashing on the printer or paper jam.
- Print out testing paper on printer following the instructions.
1. Turn off the printer
2. Keep holding the feed button and turn on the printer
3. Release the button once the test page was printed. - Make the BC2 POS > Printer Setting > IP address matched with the printer.
- Make sure the settings on the BC2 POS>Printer are correct for the mode (escpos) or (escpos-l) or (TSC) , port (9100) and type.
- Final step before the previous step doesn't work. Please try to unplug the power from the printer and wait for 30 seconds before you plug it back on. (Release power for printer)
- Disable check status on BC2 setting. * Some printer isn’t support this feature, it will cause not print receipt*
USB printer
- Check the BC2 > POS status and log > Status > POS Printer Info.
- Check the USB cable is connected to the server and set up (zadig-2.6) properly.
- If the printer does not work, please try to plug in another USB port on the server.
- If the printer is connected properly, please check if there is an error light flashing on the printer or paper jam.
- Ensure the settings on the BC2 POS>Printer are correct for the USB ID as a IP address, mode(USB), port (9100), and type.
- Final step before the previous step doesn't work, Please try to unplug the power from the printer and wait for 30 seconds before you plug it back on. (Release power for printer)
- Disable check status on BC2 setting. * Some printer isn’t support this feature, it will cause not print receipt*