Rewards App in Standard Mode

Standard Mode is the default mode of the Rewards App.

Change Language

Use the language dropdown menu at the upper right-hand corner of the screen to change the app's language. 

Earn Rewards

To allow a customer to earn rewards, tap the ‘Earn Rewards’ button on the home screen. Customers can earn rewards by entering their phone number or scanning a QR code if they use the Snappy App or a custom app created by Snappy.

Earn Rewards with a Phone Number

1. Tap the ‘Earn Rewards” button on the home screen.
2. Enter the dollar amount the customer spent and tap ‘next’ 
3. Verify the information on the screen is correct
4. Enter the customer’s phone number and tap ‘next’
5. The customer will earn rewards based on your store configuration and receive an SMS text message confirming the number of points earned.

Earn Rewards with a QR Code

1. Tap the ‘Earn Rewards” button on the home screen.
2. Enter the dollar amount the customer spend and tap ‘next’ 
3. Verify the information on the screen is correct
4. Tap the ‘Scan QR’ button
1. If necessary, allow the device to access the camera and necessary functions to continue. 
5. Place the customer’s QR code in the center of the square. The customer’s QR code can be found under the Rewards App's settings tab by pressing the ‘ My QR Code’ button.
6. The customer will earn rewards based on your store configuration and receive an SMS text message confirming the number of points earned.

Cancel Rewards Process

During the earning process, a user can cancel the process by tapping the ‘quit’ button at the screen's top right corner.  A pop-up will appear asking to either confirm the quit by pressing ‘quit’ again or cancel and return to the process by pressing ‘cancel’.

Redeem Rewards

If a customer wants to redeem their rewards, start the process by pressing ‘Redeem Rewards’ on the home screen. Customers can earn rewards by entering their phone number or scanning a QR code if they use the Snappy App or a custom app created by Snappy.

Redeem Rewards with a Phone Number

1. Press the ‘Redeem Rewards’ button on the home screen
2. Enter the customer’s phone number and press ‘next’
3. Enter the 6-digit validation code sent to the customer. The screen will automatically log in and advance if the code is correct
4. Choose a rewards option from the rewards list by tapping the item in the list
5. Confirm the redemption by clicking ‘Yes’ on the pop-up
   1. The customer will receive a text message confirming the redemption
   2. A success screen is presented to the user 
      1. Tap ‘Redeem Another’ to return to the rewards list
      2. Tap ‘Done’ to return to the home screen

Redeem Rewards with a QR Code

1. Press the ‘Redeem Rewards’ button on the home screen
2. Press the ‘ Scan QR Code’ button
3. Align the QR code with the centre of the square. The app will automatically load the customer’s information if the scan is successful.
4. Choose a rewards option from the rewards list.
5. Confirm the redemption by clicking ‘Yes’ on the pop-up
   1. The customer will receive a text message confirming the redemption
   2. A success screen is presented to the user 
      1. Tap ‘Redeem Another’ to return to the rewards list
      2. Tap ‘Done’ to return to the home screen

Cancel Redemption Process

During the earning process, a user can quit by tapping the ‘quit’ button at the screen's top right corner.  A pop-up will appear asking to either confirm the quit by pressing ‘quit’ again or cancel and return to the process by pressing ‘cancel’.

Send a coupon to a Customer

To send a coupon to a customer:

1. Tap the ‘Send Coupon’ button on the home screen
2. Select a coupon from the available coupon list 
3. Enter the customer’s phone number and tap ‘next’
4. An SMS message will be sent to the customer, alerting them that they have received a coupon.
5. The app will automatically go back to the customer screen
6. Press ‘Done’ to check out the customer and return to the home screen

Check Membership Status

A user may need to check the status of a customer’s membership or the available points balance. 

1. Press the ‘Check Membership Status’ button on the home screen
2. Enter the customer’s phone number and tap ‘next’ 
3. A screen displaying the current points balance of the customer appears 
4. Tap "quit" to return to the home screen.
   1. Press the ‘back’ arrow at the top left corner of the screen to return to the phone number screen and check another customer’s information