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Server Not Found On POS

What to do when you encounter 'server not found' on Snappy POS

1. Check Server Power
  • Ensure the server (Lenovo Machine has Big Red Sticker on It) is plugged in.
  • All power indicator lights should be ON.
  • If using a power bar or UPS, verify it’s switched on.
2. Check Router Lights (TP-Link or Other)
  • Confirm the TP-Link router is powered on.
  • All lights should be green, especially:
    • Power
    • Internet/WAN
    • LAN (where server is connected)
    • Wi-Fi (for wireless POS)
 
:repeat: If lights are off or amber, power cycle the router (unplug for 10 seconds, plug back in).
3. Check Internet Connection
  • On the POS device, test the connection by opening any website (e.g., google.com).
  • If using Ethernet, check that the cable is securely connected.
4. Check Server Network Status
  • Confirm the POS device is on the same local network as the server.
5. Restart Devices
  • Restart the POS app, the server device, and if needed, the router.