Point Of Sale (POS)
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      1. Snappy Support Centre
      2. Point Of Sale (POS)

      Server Not Found On POS

      What to do when you encounter 'server not found' on Snappy POS

      1. Check Server Power
      • Ensure the server (Lenovo Machine has Big Red Sticker on It) is plugged in.
      • All power indicator lights should be ON.
      • If using a power bar or UPS, verify it’s switched on.
      2. Check Router Lights (TP-Link or Other)
      • Confirm the TP-Link router is powered on.
      • All lights should be green, especially:
        • Power
        • Internet/WAN
        • LAN (where server is connected)
        • Wi-Fi (for wireless POS)
       
      :repeat: If lights are off or amber, power cycle the router (unplug for 10 seconds, plug back in).
      3. Check Internet Connection
      • On the POS device, test the connection by opening any website (e.g., google.com).
      • If using Ethernet, check that the cable is securely connected.
      4. Check Server Network Status
      • Confirm the POS device is on the same local network as the server.
      5. Restart Devices
      • Restart the POS app, the server device, and if needed, the router.